We aim to dispatch orders within 2 business days. Orders placed on Thursdays or Fridays that include plants may be sent the following Monday to avoid weekend delays.
Tracking details will be sent to your email address.
We post to New Zealand addresses only and unfortunately are unable to ship to P.O. Boxes.
DELIVERY TARGETS (AFTER DISPATCH):
North Island - 1-3 business days, South Island - 3-4 business days
Rural delivery may take up to 2 additional business days.
If you do not receive your order within these timeframes please contact us.
Courier to standard NZ addresses is fixed at $6.50
Courier to rural NZ addresses is fixed at $10.50. We advise having your order posted to a non-rural address if possible.
DAMAGES, LOST OR STOLEN PACKAGES:
Packages do not require a signature. We do not accept liability for theft of packages after they have been delivered, however we will try our best to assist.
We package all orders with great care, in the rare instance that any item arrives damaged please contact us with photos immediately. In the rare instance your order becomes lost in transit, please contact us. In either of these scenarios we can place a claim with our courier company and arrange for a replacement or refund (at our discretion).